Introduction

At Compliant Lease Plans Ltd, we are committed to protecting your privacy and handling your personal information responsibly. This policy explains what data we collect, why we collect it, and how we use it when you contact us or use our services. By using our website or services, you agree to the terms of this privacy policy.

What Information We Collect

To provide our Land Registry compliant plans, we may collect the following information:

Name and contact details (email, phone number, postal address)
Property details (address, site plans, sketches, boundaries, area of land)
Records of correspondence with you (emails, calls, messages)

Providing this information is necessary for us to prepare accurate Land Registry compliant plans. Without it, we may be unable to provide our services.

How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide our services
To maintain internal records and manage projects
To improve our services and website
To communicate important updates related to your plan
We do not sell, distribute, or lease your personal information to third parties unless required by law.

Lawful Basis for Processing

The lawful basis for processing your information is contract – meaning it is necessary for us to provide the service you have requested or to take steps at your request before entering into a contract.

Cookies

Our website uses cookies to improve user experience and analyse traffic. Cookies do not give us access to your computer or personal data beyond what you provide. You can choose to accept or decline cookies in your web browser settings. Declining cookies may limit some features of our website.

Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Typical retention periods:

Contact and correspondence records – up to 6 years
Completed plans and project files – up to 10 years
Our Data Retention Policy is regularly reviewed to ensure compliance with GDPR.

Security

We implement appropriate technical, physical, and managerial measures to protect your data from unauthorised access, loss, or misuse. When using third-party providers to deliver our services (e.g., cloud storage, project management tools), we ensure they meet strict security standards.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Request corrections to inaccurate or incomplete data
Deletion: Request deletion of your data where legally possible
Restriction: Request limits on how we process your data
Objection: Object to certain processing, such as marketing communications

To exercise these rights, please contact us at info@compliantleaseplans.co.uk.

Third Parties

We may share your data with trusted third parties only when necessary to provide our service. This includes software providers for project management or accounting, or surveyors or consultants engaged to assist with producing plans. We ensure any third parties comply with GDPR and only use your data for the purposes we specify.

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact:
Compliant Lease Plans Ltd
Email: info@compliantleaseplans.co.uk

A copy of this privacy policy is also available on request in hard copy.